Data, Experience and the Scientific Method

From the new Spark whitepaper, Getting to the “Good Stuff”: Evidence-Based Decision Making for Associations, written with Peter Houstle:

So once you’ve got the data, are you all set?

Nope.

Data is a necessary component of making smart, evidence-based decisions, but it is not the only component. Data needs to be supplemented by experience. In fact, neither experience nor data can exist successfully on its own. They come together through the scientific method. Don’t worry – we’re not advocating that you go back to school and earn a graduate degree in physics. We are, however, advocating that you think a little like a scientist.

To learn more about how data and experience can combine to help you make better, faster decisions, download your free copy of the whitepaper at http://bit.ly/1jwXcDX.

Getting Ready to Use Data

From the new Spark whitepaper, Getting to the “Good Stuff”: Evidence-Based Decision Making for Associations, written with Peter Houstle:

What are the things you need to do to get ready to use your data?

  • Address your data quality issues.
  • Measure what matters, not just what’s easy to measure.
  • Find your internal data sources.
  • Consider external data sources you might want to add.
  • Choose a tool to help you visualize your data.

Want to learn more about each of these? Download your free copy at http://bit.ly/1jwXcDX.

Big Data = Big Opportunity

From the new Spark whitepaper, Getting to the “Good Stuff”: Evidence-Based Decision Making for Associations, written with Peter Houstle:

Ultimately, Big Data supports innovation and allows us to do predictive marketing.

Why is that? With Big Data:

  • More data is easily available to relevant stakeholders
  • Accurate data helps you experiment in an organized way
  • Detailed data allows you to segment and target offers appropriately
  • Continuous data about the performance of your existing offerings provides insight so you can create new and better offerings

Want more? Download your free copy at http://bit.ly/1jwXcDX.

Evidence-Based Decision Making for Associations

I’m excited to share the launch of the fifth whitepaper in the ongoing Spark whitepaper series, Getting to the “Good Stuff”: Evidence-Based Decision Making for Associations

Co-authored with Peter Houstle (Mariner Management), the whitepaper tackles the question: how can associations use data to start asking meaningful, mission-driven questions and to inform our decision-making processes around them?

Big Data presents a tremendous opportunity for associations, but in order to realize its potential, there are some things you need to know and do. First, your data needs to be reasonably clean and complete. Then you need to look for patterns, and data visualization tools can help with that. Then you need think about the questions those patterns raise and create hypotheses to answer those questions. Then you test your hypotheses, hopefully find strong correlation (since proving cause and effect is rare), and make decisions accordingly. In the course of our research, we did discover a secret sauce to decision making success, but I’ll share more about that later this week.

Speaking of, I’ll be blogging about the contents of the whitepaper all week, but in the meantime, pick up your free copy at http://bit.ly/1jwXcDX, no divulging of information about yourself required.

Don’t forget to check out the other FREE Spark whitepapers, too:

Strategy, Risk, and Implementation

Final day of whitepaper release week!

From the new Spark whitepaper, Risk: The Missing Link Connecting Strategy to Implementation, co-authored with Jamie Notter (JamieNotter.com) and Leslie White (Croydon Consulting):

Having…conversations around risk and opportunity is not necessarily easy, but it’s becoming increasingly important in today’s complex, mutable, fast-paced environment. You need people at all levels of your association who can analyze and make key decisions that are in line with your strategic direction, and that means they need the skills and tools to quickly get beneath the surface conclusions that create conflicts in order to resolve them, decide, and act.

You do that by:

  • Asking better questions
  • Bringing assumptions to the surface
  • Agreeing to disagree
  • Focusing on the decision

You can find out more about how to do that by downloading the free whitepaper at http://bit.ly/MJ5oo8.

Additionally, Jamie, Leslie, and I offer training for senior teams to help you develop the skills to make better decisions faster. You can find out more on the Spark Services | Training page.

 

Risk, Strategy, Conflict, and Consensus

Whitepaper release week continues!

From the new Spark whitepaper, Risk: The Missing Link Connecting Strategy to Implementation, co-authored with Jamie Notter (JamieNotter.com) and Leslie White (Croydon Consulting):

Strategy and risk are about choosing to do certain things and, sometimes more importantly, not to do certain things. Conversations about these choices are difficult because your organization naturally has a range of overlapping concerns and interests, typically represented by specific groups of people, maybe a department or a membership segment. When you have different groups representing different interests, it often leads to conflict. And most organizations don’t handle their conflict well.

Get the full whitepaper (for free, no personal information required) at http://bit.ly/MJ5oo8.

How Does Risk Relate to Strategy?

From the new Spark whitepaper, Risk: The Missing Link Connecting Strategy to Implementation, co-authored with Jamie Notter (JamieNotter.com) and Leslie White (Croydon Consulting):

Risk management is an intrinsic part of strategic thinking. When considering a strategy, you must first determine whether that strategy aligns with your risk appetite…The biggest challenge associations face in establishing a culture of strategic risk management is to get people comfortable thinking and talking about what could go wrong—or right—on the way to realizing your excellent new ideas. The key is to match your risk exposure to your risk appetite, while not undervaluing potential lost opportunity.

Like what you read? Want more? Download your free copy at http://bit.ly/MJ5oo8.

Why Does Risk Matter?

From the new Spark whitepaper, Risk: The Missing Link Connecting Strategy to Implementation, written with Jamie Notter and Leslie White:

The risk management process involves the continuous identification, assessment, prioritization, and selection of risk management techniques; implementation; and monitoring of outcomes.

But what if the board and senior team members don’t all agree on what the risk is, how likely it is, or what impact it might have? What if the decision-makers don’t have the same appetite for risk? What if they don’t accord the potential opportunity the same level of importance? Risk management sounds straightforward in theory, but the effective practice of risk management requires broadening your awareness about uncertainty and risk and integrating this risk awareness directly into your strategic decision- making. You need to define your risk strategy.

Want more? Download your free copy at http://bit.ly/MJ5oo8.

Risk: The Missing Link Connecting Strategy to Implementation

I’m excited to share the launch of the fourth whitepaper in the ongoing Spark whitepaper series, Risk: The Missing Link Connecting Strategy to Implementation.

Co-authored with Jamie Notter (JamieNotter.com) and Leslie White, CPCU, ARM, CIC, CRM, (Croydon Consulting), the whitepaper tackles the question: why do senior teams have so much trouble with strategic decision-making?

Our answer is that a major contributing factor is that they are unable to have good conversations about risk, risk management, risk appetite, and how that all relates to opportunity and opportunity cost, because they avoid conflict and have a mistaken understanding of what constitutes consensus. The whitepaper shares both theory and techniques to help senior teams have better conversations, make more informed choices about risk and opportunity, and ultimately, be more effective in forming and implementing their strategies as a result.

I’ll be blogging about the contents of the whitepaper all week, but in the meantime, pick up your free copy at http://bit.ly/MJ5oo8, no divulging of information about yourself required.

And don’t forget to check out the other Spark whitepapers:

The Looming Retirement Crisis

No, I don’t mean the typical “Boomers haven’t saved enough!” wailing, although that’s certainly likely to be a problem. I mean the hourglass problem.

As in, there are somewhere between 72-79 million Baby Boomers, and there are a lot fewer Gen-Xers. I’ve seen figures ranging from 39-49 million, and I find it telling that while it’s easy to get a definitive answer to “how many Boomers are there?” it is not easy to get the same information on Gen-X.

Much like we hear today in regards to Millennials, in the early/mid-90s, associations were freaking out about Gen-X not joining. “It’s the damn Internet! Websites will be the death of us!” Uh, no. Turns out, it was mostly a life stage issue. As in, “I’m 25, and if you’ve seen Slackers, you realize that there’s a good chance that I not only haven’t settled on a career, I’m not even sure if I’m coming back in to THIS job tomorrow.” Sure enough, as Xers started to settle on careers, we also started to join associations.

But – and this but is important – we’re approximately 50% smaller as a generation than the Boomers that preceded us. What that means is that, even if we join and participate at the exact same rate at Boomers, associations are potentially facing a membership and leadership (both paid and volunteer) crisis.

But – and this is also an important but – it’s probably temporary. Coming up behind Gen-X is the even larger than the Boomers (80+ million) Millennial generation. Who are currently in their “I’m 25 and I’m not settled” phase. The good news is, due to various generational characteristics (like their team orientation, interdependence, connectedness, and community-mindedness), the future looks pretty good for civic and professional engagement, volunteering, networking, involvement.

So there’s probably no reason to panic, but associations are still going to need to bridge that gap created by the Gen-X waist of the hourglass. How?

Reach up, and reach down.

Plenty of associations are currently focusing on young professionals, with discounted or even free dues, mentoring programs, outreach, networking opportunities, leadership programs, educational programs, creating set-aside seats in governance for young professionals, reaching out to students in their professions or industries, career services, etc. And all that’s important. This is a generation that is likely to be more loyal and respectful of authority than their cranky Gen-X elders, which means bringing them in and giving them a place early is likely to pay good dividends.

The area that I see associations ignoring, though, is reaching up to retired and retiring members. They are a huge untapped resource for associations. Boomers are, generationally, people who will support things for the common good, at least far more so than cynical Gen-X. They are retiring more gradually and partially than previous generations. They are living longer, healthier post-retirement lives.

In retirement, or at least semi-retirement, they have some tremendous assets that associations can use. They have time, wide networks, and expertise. They also have less money than at the height of their careers, and less need to stay up to date on all the latest in their professions or industries.

How might that play out in keeping them engaged to help associations over the Gen-X dip, until the Millennial cavalry arrives?

Boomers make great mentors. Not so much to Gen-Xers (remember, we’re the “kids these days are no good” generation), but definitely to Millennials, who are just starting out in their careers and who are inclined to like, trust, and want to work with their elders. And they like to share their expertise in new technologies. Is your association running a cross-mentoring program to match experienced Boomers with early career Millennials, who can, in turn, help those Boomers learn tech?

Boomer make great fundraisers. Retaining elements of their youthful idealism, they do believe in causes. And they have the time and networks to do some dialing/visiting for dollars, or even contribute themselves as major donors. What Big Idea projects does your association wish you had the funds to try? Who among your long-term members can help you get there?

Boomers have great experience and institutional knowledge. They can teach courses on key issues in your industry or profession, or even help prepare the coming generations for volunteer leadership roles in the association. Some might provide that expertise for free, and some might appreciate a little extra cash for developing and teaching high-level courses in your field.

What other ways can you think of to engage your “elder statesman” members to benefit your profession, your industry, your association, your membership, and your young professionals?

I think finding good answers to that question will be one of the major keys to association financial health in the coming decade.