Recent Blog Posts

Who’s Allowed to Be Honest?

One of the observations that has fascinated me the most over my years of consulting is this question: Who’s allowed to be honest? What do I mean by that? Well, let’s flip it around. Have…

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What Are Your Loss Leaders?

A few years ago (pre-pandemic), I had the chance to attend an invite-only business book launch event with a room full of (other than me) pretty high-level people. Puzzlingly, the author, rather than giving their…

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Have It Your Way

Almost 14 years ago, I addressed a question first raised by Jeff Dc Canga: How will we manage the change from a pre-set package of options (membership) to an individually negotiated exchange of value? In…

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